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About Us


Welcome!

Thank you for visiting 1DRESSES , where you will find thousands of products offered at incredible prices.



1DRESSES is a leading brand of B2C for wedding dresses buying and selling, we offer the latest popular dresses and provide extremely kinds of service for those who choose us. Our customer service representatives will server one-to-one for VIP customers exclusive dresses buying service from the beginning when you come to our site. We are dedicated in producing the most beautiful dresses with high quality all the time, so your satisfaction is the greatest encouragement to us. We also hope that bridals will be the shinning star on her big day or events while wearing our dresses. Tenet of 1dresses.co.uk: quality the first, users upmost and seek for perfect service and products.


My story about 1DRESSES


The dresses here are not only romantic but also filled with elitism of international style. Even more, we inject high-end international fashion element and making our dresses highly respected for its elegant and ultimate luxury taste.



We are pursuing perfect and noble service for VIP customers, also, we are establishing a bran-new management mode, blend into international topmost culture to make 1dresses look like an numen. In order to ensure the high quality of our products and services, we successfully bring in international topmost manufacturing technology. To offer the new couples eternal and undivided love, we will provide the most intimate service from the beginning to realize your desire and in the pursuit of high taste. Make your love undivided, 1dresses do it for you.

T rust


www.1dresses.co.uk is the world’s leading wedding and formal dress supplier, with a great reputation for providing perfect dresses for any occasion. We have made tons of dresses for women and girls worldwide, and more and more customers are now choosing us as the place to shop for their big days and events!



Privacy Policy


1dresses.co.uk collects customer information to improve your overall website navigation experience with us.We respect your privacy and are committed to maintaining and using this information responsibly.


Information Collection and Use

Any personal information you provide to us on our website when you sign our mailing list,or request information(i.e.name, address,e-mail address,telephone number)is maintained in private files on our secure Web server and our internal systems.1dresses.co.uk will not sell,rent nor share your email address with others for them to send you unsolicited email.


Receiving email promotions

If you give us your email address when you register,we will send you emails about promotions.To remove yourself from our mailing list,simply click the unsubscribe link at the bottom of the message.


About "cookies"

Although 1dresses.co.uk will use "cookies" to track user patterns on its web site,1dresses.co.uk will not use cookies to learn the identity of its users,nor attempt to track users after they leave the 1dresses.co.uk site. Futher,cookies will not be used by 1dresses.co.uk to gather specific personal information about individual,and 1dresses.co.uk will not participate in any external site tracking programs.Nor will we share any cookie-generated information about individual users or user patterns.


Aout Demograhpic

1dresses.co.uk will compile site-wide demographic information that it will not compile profiles of individual users,including the gathering of names,addresses,email addresses and other personal information.


User IP

1dresses.co.uk tracks user IP addresses for the purposes of systems administraion,demographic profiling and traffic logging,but 1dresses.co.uk will not use IP addresses to try to identify individual users of 1dresses.co.uk


Policy Changes and Questions

1dresses.co.uk may update our privacy policy from time to time and use of the information we collect now is subject to the privacy policy in effect at the time of use.Whenever we make a change,we will post the updated policy at this site and we encourage you to check our policy periodically.By using our website following the posting of a change in the privacy policy,you consent to the updated policy. If you have any questions or concerns regarding our privacy policy,please contact us.


OPT OUT/CORRECTIONS

Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section, or by telephoning, or emailing your request to 1dresses.co.uk’s Customer Support department at Service@1dresses.co.uk. Please do not email your credit card number or other sensitive information.

Store Hours


Sun 9:00-Fri 24:00

Terms of Use


1. TERMS AND CONDITIONS TO GOVERN -
These terms and conditions represent the final and complete agreement of the parties and no terms or conditions in any way modifying or changing the provisions stated herein shall be binding upon 1dresses.co.uk unless made in writing and signed and approved by an officer or other authorized person at 1dresses.co.uk. No modification of any of these terms shall be modified by 1dresses.co.uk's shipment of goods following receipt of Buyers purchase order, shipping request or similar forms containing printed terms and conditions additional to or in conflict with the terms herein. If any term, clause or provision is declared to held invalid by a court of competent jurisdiction, such declaration or holding shall not affect the validity of any other term, clause or provision herein contained. 

 

2. ACCEPTANCE OF ORDERS -
All orders are subject to written price verification by authorized 1dresses.co.uk personnel unless designated in writing to be firm for a specified period of time. Shipment of goods without written price verification does not constitute acceptance of the price contained in the order. 

 

3. SUBSTITUTION -
1dresses.co.uk reserves the right, without prior notification, to substitute an alternative product of like kind, quality and function. If the Buyer will not accept a substitute, the Buyer must specifically declare that no substitution is allowed when the buyer requests a quote, if such request for quote is made, or, if no request for quote was made, when placing an order with the 1dresses.co.uk . 

 

4. PRICE -
Prices quoted, including any transportation charges, are valid for 10 days unless designated as firm for a specific period pursuant to a written quote or written sales acceptance issued or verified by an officer or other authorized personnel of 1dresses.co.uk . A price designated as firm for a specific period may be revoked by 1dresses.co.uk if the revocation is in writing and is mailed to the Buyer prior to the time a written acceptance of the price is received by 1dresses.co.uk . All prices and deliveries are F.O.B. shipping point. 1dresses.co.uk reserves the right to cancel orders in the event selling prices which are lower than prices quoted are established by government regulations. 

 

5. TRANSPORTATION -
Unless otherwise provided, 1dresses.co.uk shall use its judgment in determining carrier and routing. In either case, 1dresses.co.uk shall not be liable for any delays or excessive transportation charges resulting from its selection. 

 

6. PACKING -
Unless otherwise provided, 1dresses.co.uk will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading or bracing requested by Buyer will be paid for by Buyer. All cost of packing and shipment for Buyer's special equipment shall be paid for by Buyer. 

 

7. PAYMENT TERMS -
The discount applies only to the invoiced value of the material (not to taxes or freight charges). 1dresses.co.uk reserves the right to require advance payment or satisfactory security for the goods if the financial condition of Buyer so warrants as determined by 1dresses.co.uk.

 

8. TITLE AND RISK OF LOSS -
Delivery to carrier shall constitute delivery to Buyer, and thereafter risk of loss or damage shall pass to Buyer. Any claim of Buyer relative to damage during shipping or delivery should be made directly to the carrier. Any claims by Buyer against 1dresses.co.uk for shortage or damage occurring prior to such delivery to carrier must be made within seven (7) days after receipt of the goods and accompanied by original transportation bill signed by carrier noting that carrier received the goods from 1dresses.co.uk in the condition claimed. Notwithstanding passage of the risk of loss to Buyer, title and right of possession to the goods sold hereunder shall remain with 1dresses.co.uk until all payments hereunder, including deterred payments evidenced by notes or otherwise, Interest, carrying charges, and attorneys' fees, shall have been made in cash, and Buyer agrees to do all acts necessary to perfect and maintain such right and title in 1dresses.co.uk . 

 

9. FORCE MAJEURE -
1dresses.co.uk shall not be liable for failure to perform its obligations resulting directly or indirectly from or contributed to by acts of God; acts of Buyer, civil or military authority, including wage and price controls; fires; war; riot; delays in transportation; lack of or inability to obtain raw materials (including energy sources), components, labor, fuel or supplies; or other circumstances beyond 1dresses.co.uk's reasonable control, whether similar or dissimilar to the foregoing. If certain quantities are affected and other quantities are not, the quantities affected shall be eliminated without liability, but the agreement shall remain unaffected. In no event shall 1dresses.co.uk be liable for special or consequential damages for any delay for any cause. 

 

10. LIABILITY -
1dresses.co.uk shall not be responsible, obligated, or liable for any injury or damage resulting from an application or use of its products, either singularly or in combination with other products, arising out of acceptance of this order. 1dresses.co.uk shall have no liability for errors in weight or quantity delivered unless claim is made by Buyer within seven (7) days after receipt of shipment and accompanied by original transportation bill signed by carrier noting that carrier received the goods from 1dresses.co.uk in the condition claimed. If such timely claim is made by Buyer, and the claim is deemded valid by 1dresses.co.uk , 1dresses.co.uk may fulfill its responsibility by either shipping the quantity necessary to make good the deficiency, or at 1dresses.co.uk 's option, crediting Buyer with the invoice price of the deficiency. 

 

11. WARRANTY -
All goods sold by 1dresses.co.uk are warranted to Buyer to be free from defects in material and workmanship, and manufactured in accordance with industry standards. The foregoing warranty is nonassign able and in lieu of and excludes all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise including but not limited to any implied warranties of merchantability or fitness. No agent, employee, or representative of 1dresses.co.uk has any authority to bind 1dresses.co.uk to any representation, affirmation, or warranty concerning the goods and any such representation, affirmation, or warranty shall not be deemed to have become a part of the basis of this agreement and shall be unenforceable. Any claimed defect in material or workmanship shall be deemed waived by Buyer unless submitted to 1dresses.co.uk in writing within seven (7) days from the date the goods are received by Buyer.
1dresses.co.uk shall not be liable under the foregoing warranty if any loss or damage is caused by improper application or use of the goods. 1dresses.co.uk disclaims all liability with respect to the design of the goods and makes no warranty with respect to such design. This warranty is in lieu of and excludes all other warranties, whether express, implied, or statutory, including implied warranties of merchantability or fitness. 

 

12. REMEDIES AND LIMITATION OF LIABILITY -
1dresses.co.uk shall not be liable for incidental or consequential losses, damages, or expenses arising directly or indirectly from the sale, handling or use of the goods, or from any other cause relating thereto. 1dresses.co.uk's liability, in any case, including for claims of breaches of warranty or negligence is exclusively limited, at 1dresses.co.uk's option, to the replacement of goods not complying with this agreement, the repayment of, or crediting Buyer with, an amount equal to the purchase price of such goods, or repairing or arranging for repair of the goods. If 1dresses.co.uk requests the return of the goods, the goods will be redelivered to 1dresses.co.uk in accordance with 1dresses.co.uk's instructions. The remedies contained in this paragraph constitute the sole recourse of Buyer against 1dresses.co.uk for breach of any of 1dresses.co.uk's obligations, whether of warranty or otherwise. As long as 1dresses.co.uk makes a good faith effort to rectify any breach, the remedies provided for herein shall be deemed satisfied. 
13. SELECTION - Buyer represents that the goods sold hereunder are fit for their actual or intended use and that Buyer placed no reliance on 1dresses.co.uk's skill or judgment in selecting suitable goods or materials or in the design of suitable goods and materials. Buyer represents that the use and installation of the goods shall be made in compliance with all applicable government requirements. Buyer will defend, indemnify and hold harmless 1dresses.co.uk, its successors, assigns and subsidiaries from and against all costs (including attorney's fees), damages and liabilities resulting from actual or alleged claims asserted or any penalties proposed or assessed 1dresses.co.uk for any alleged violation of any federal, slate or local law, rule, regulation or standard, by reason of or in connection with any use of the goods delivered hereunder. 

 

14. GENERAL -
1dresses.co.uk specifically represents that any goods to be delivered hereunder will be produced in compliance with the requirements of the Fair Labor Standard Act of 1939, as amended. 



Canceled Orders


We totally understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation below for details.


Before wedding dress tailoring,all dress orders canceled within 12 hours from the initial purchase will lose none of the merchandise purchase price for customers' color, size and style exchange.


Bridal orders canceled 12 hours later and 36 hours before will be charged 30% of the Merchandise purchase price as a cancellation fee.All Wedding Dress orders canceled after 36 hours of the initial purchase will lose 50% of the Merchandise purchase price. We reserves the right to cancel, refund, or refuse any order. We do NOT accept cancellations on the orders after 72 hours of the initial purchase.



Return Policy


Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.


1dresses.co.uk reserves the right to charge a handling fee on all returned products.


General Returns


All returns must let our customer support know within 24 hours from the time you receive the package. We only accept products in their original condition. In particular, be sure of the item sending back in correct condition(size,details). Refund will be denied for wrong size after we receive and check.And you also need to pay 50% total amount of order as a restocking fee (for example, if you order item value is $100, the refund is $50), and the shipping cost you paid before will not be refunded.


1. All returns must be within 3 days of when the shipment was dropped off from the carrier. 


2. We check each item before we send it out, we can ensure the color and the size are the correct, if you find the size or the color is wrong, please contact us. After confirming with us, return it back to us.


3. If the dress has any major quality problem, please let our customer support know within 24 hours from the time you receive the dress, we will solve the problems for you as soon as possible.


4. The return related emails should not be interrupted for more than 5 days.


Attention:


1. 1DRESSES.com only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we cannot warrant a refund if the problem of the item is not caused by 1DRESSES.com.

 

2. Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.


3. We will exchange your product if the purchased product does not match the color you ordered (percieved color differences due to your computer monitor display will not be exhanged).


4. Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1" ~ 3" in either direction of specified measurements.

 

5. If your dress size differs from the specifications of your order by more than 1 ~ 3 inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the tailoring costs but no more than 50% of the dress price. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

 

6. Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. You can go to a local tailor or a professional seamstress to have the dress re-sized at your own cost: Please note that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible.


7. Full refund herein does not inclcude the shipping and handling cost.


8. Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return the item, you will need to contact customer service via Help Center.


9. We will not afford the shipping cost of the return package and related custom duty. So, please return it back via your local Post Office and choose the economic shipping method.

Delivery Time

 

Please note because all of our dresses are tailor-made the delivery time should be tailoring time plus shipping time.

 

 

Tailoring Time

Generally speaking, it will take 13-15 business days for professional dressmaker to tailor your dresses. However, for the wedding dresses it need 15-19 business days!

 

Shipping Time

 

After your dress finished, it will take about 4-8 business days to reach you. According to the shipping method you choose the shipping time should be different.

 

Shipping Method

 

At present 1DRESSES.com can offer different shipping method:UPS/TNT/DHL/DPD.

Tracking Your Order


Once item dispatched, tracking number will be offered via email. If you don't get one, please email: service@1dresses.co.uk or click the live chat selection on our website. Sometimes Shipping may delayed due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.


Tracking Links:


UPS:

www.ups.com

TNT:

www.tnt.com

DHL:

www.dhl.com

DPD:

www.dpd.com

How to order


How to Place an Order


Here are some simple instructions to guide you when placing an order:


Step1: The first step is locating the product you want to purchase. You can browse our products according to dress menu on the homepage. And we also provide an easy-to-use search tool, which is located at the top of the page.


Step2: You may add a particular dress to the shopping cart by clicking on the Add to Cart button on each product page. You may also update or delete a dress or clear all items from your shopping cart at any time on the Shopping Cart page.


Step3: Once you have finished adding products to your shopping cart, you may simply click on the Checkout button. The checkout process requires you to check your shipping details and choose your payment option. Next please login your existing account, or sign up for a new account. This will let you manage your personal information, change your password and view all your orders.


Step4: Once your credit card is charged and order sent, you will receive an email confirming this. If the order is failed, the address is wrong or we need further Identification, we will be contacting you by phone or email within 24 hours.


Payment Method


For your privacy and security, we accept payment via Visa and Master Card.

Color Chart

Notes on Color and Material
Colors on LCD may be little different from real colors.
Colors are vary between different material.
Please select preferred color according to MATERIAL of the dress.

Material: Satin Chiffon Taffeta Organza Elastic Woven Satin

Satin(Colors on Satin Swatch)

Chiffon(Colors on Chiffon Swatch)

Taffeta(Colors on Taffeta Swatch)

Organza(Colors on Organza Swatch)

Elastic Woven Satin(Colors on Elastic Woven Satin Swatch)

Size Chart

Dresses Size Chart

Size 2 4 6 8 10 12 14 16
  inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm
Bust 32 ½ 83 33 ½ 84 34 ½ 88 35 ½ 90 36 ½ 93 38 97 39 ½ 100 41 104
Waist 25 ½ 65 26 ½ 68 27 ½ 70 28 ½ 72 29 ½ 75 31 79 32 ½ 83 34 86
Hips 35 ¾ 91 36 ¾ 92 37 ¾ 96 38 ¾ 98 39 ¾ 101 41 ¼ 105 42 ¾ 109 44 ¼ 112
Hollow to Floor 58 147 58 147 59 150 59 150 60 152 60 152 61 155 61 155

Plus Size Dresses Size Chart

Plus Size 16W 18W 20W 22W 24W 26W
  inch cm inch cm inch cm inch cm inch cm inch cm
Bust 43 109 45 114 47 119 49 124 51 130 53 135
Waist 36 ¼ 92 38 ½ 98 40 ¾ 104 43 109 45 ¼ 115 47 ½ 121
Hips 45 ½ 116 47 ½ 121 49 ½ 126 51 ½ 131 53 ½ 136 55 ½ 141
Hollow to Floor 61 155 61 155 61 155 61 155 61 155 61 155

Flower Girl Dresses Size Chart

Size Child 2 Child 3 Child 4 Child 5 Child 6 Child 7 Child 8 Child 9 Child 10 Child 11 Child 12 Child 13 Child 14
Inch CM Inch CM Inch CM Inch CM Inch CM Inch CM Inch CM Inch CM Inch CM Inch CM Inch CM Inch CM Inch CM
Bust 21 53 22 56 23 58 24 61 25 64 26 66 27 69 28 71 29 74 30.5 77 32 81 33 84 34 86
Waist 20 51 21 53 22 56 23 58 24 61 25 65 26 66 27 69 28 71 29 74 30 76 31 79 32 81
Hips 20 51 21 53 22 56 23 58 25 64 26 66 27 69 29 74 31 79 33 84 34 86 34.5 88 35 89
Hollow
to Floor
33 84 35 89 38 97 40 102 41 104 42 107 43 109 44 112 47 119 48 122 50 127 51 130 52 132

Jacket Size

Size 2 4 6 8 10 12 14 16 16W 18W 20W 22W 24W 26W
  inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm
Bust 32½ 83 33½ 85 34½ 88 35½ 90 36½ 93 38 97 39½ 100 41 104 43 109 45 114 47 119 49 124 51 130 53 135
Shoulder Breadth 14¾ 37 15 38 15 38 15½ 39 15¾ 40 16¼ 41 16½ 42 17 43 17¾ 45 18¼ 46 18½ 47 19 48 19 48 19½ 49
Biceps 15 38 15½ 39 16 40½ 16½ 41½ 16¾ 42½ 17¼ 44 18 45½ 18½ 47 19½ 49 20½ 52 20¾ 52½ 21½ 54½ 20¾ 52½ 21½ 54½

For Standard Dresses

  • Hollow to Floor

    This is the length from your hollow (the hollow just under your neck) to your heels. (Take the tape from your front. It should be including the heels height). You should stand upright and your feet should keep together. To ensure the skirt length, please provide the heel height while measure with shoes.

  • Bust

    Beware that your bust size is not your bra size. You should measure around your back the summit of your bust. Your arms should be relaxed, down at your sides. You must wear a bra when taking this measurement.

  • Waist

    This is the smallest part of your waist. Typically it's an inch or so above your belly button. Also known as the natural waistline.

  • Hip

    This is the widest part of your hips, across the hipbone. Measurement is taken approximately 7 inches below the natural waistline. This measurement is not needed for full gowns.

  • Shoulder Width

    Measure the widest part from left to right.

 

Measurement


1.How to track my order?

 

Once your order has been shipped out 1DRESSES.com will send you a shipment letter with the tracking number you can take it to check the detail information on the related carrier's official website.

 

 

2. How do I contact Customer Service?

 

-Live Help---24 Hours Sunday - Friday.

 

If we are not available, please try to contact us via Live Help or leave us message. We will call you back in 8 hours
-Email---You can send an email to service@1dresses.co.uk

 

regarding what you need, which will be replied within 12 hours, 48 hours on weekends.

 

3. Can I change my order information after sending confirmation E-mail?

 

Yes, all the orders can be changed within 24 hours after your purchase, as we get your confirmation by email.

 

4. Can I cancel my order and change a wedding dress after payment?

 

All orders cannot be cancelled over 12 hours after your purchase, as we will make the dress according to your own measurements after your payment. But we can change the details of dress within 24 hours.So please confirm detailed info like dress item, color, size and other special requirements before your ayment.

 

5. How to cancel my order?

 

-If you do not pay for your order, then do not worry. There are many testing orders at our website everyday, we only pay attention to orders which have already been paid.
-If you have paid for your order,
-If you contact us within 36 hours after we receive your payment, 70% refund (for example, your total order amount is USD 200, we will refund you USD 140) will get into your account within 3 business days.
-If you contact us within 72 hours after we receive your payment, 50% refund (for example, your total order amount is USD 200, we will refund you USD 100) will get into your account within 2 business days.
We will not cancel your order after 72 hours from the moment we get your payment. Hope you can kindly understand.

 

6.When should I order?

 

Usually, you will receive your designed wedding dress within 12-15 days after you confirmed you order. So we suggest you make your order one month before your wedding date to give us more time for re-confirming, making and shipping. Or, if you are urgent, we can also make the wedding gown within a required time for you. But you need to pay extra fee.

 

7. When can I get my dress after ordering?

 

We will send you an order confirmation email after getting your payment and order for you to re-confirm all your order details, including order style, color, size, shipping details and so on. When we get your confirmation, we will start to make your dress, which will take about 12-15 business days (please pay attention, 12-15 business days exclude normal weekends and holidays). When we ship your order, we will send you tracking number for you to track your order in person.

All dresses are shipped by DHL/UPS/TNT, Estimate delivery time , an email will reach you when we ship your order for you to track on specific online tracking website.

 

8. Can I get a discount when I order in bulk?

 

Yes, definitely you can! Purchase in bulk is always welcome!Please contact us with more details such as styles and quantities so that we can offer you the best price to build our long term business relationships!

 

9.Will I have problem with customs?

 

We have many years experience in shipping package worldwide. We guarantee that the items will be sent to you directly. We can let our packages pass the customs safely by our special way.

 

10.Is the physical dress is as the same as picture?

 

our physical dress is 90% similarity compared to picture.The color also have color shading compared to the picture of the dress.

 

11. How can I find my size?

 

We strongly recommend you have your measurements taken by a professional seamstress /dressmaker to ensure the accurate measurement before buying any dress online. We have provided the standard size chart for you to choose from if you need a standard size dress.

 

12. Is the colour of the picture display the same colour as the dress?

 

Not always. Your monitor and colour correction utilities may change the colors. Different brands of computers, lighting in the room and other variables can also make your eyes receive different colour information. Do not use pictures and magazines as colour swatches since different brands of ink on different types of paper may have different feel.

 

13.How can I view prices on your website in different currencies?

 

You can choose to view prices in different currencies using the drop-down Currencies menu at the top of the right-hand pane of our homepage. You can view prices following currencies:

 

- US Dollar (USD)
- Euro (EUR)
- British Pound (GBP)
- Australian Dollar (AUD)
- Canadian Dollar (CAD)
- New Zealand Dollor(NZD)

 

14.Can You Ship To "MY COUNTRY"?

 

Yes ,no problem,we can ship to your country. we can ship single item samples or large orders to worldwide.

 

15. Why did I fail in submitting the order?

 

Some of our clients provided feedback on failing in submitting the order. We feel very sorry for the inconvenience caused by the network congestion. Please be patient or email our customer service representatives directly. We may be not able to respond to you immediately because of time difference, but we will do it as soon as possible.

 

16. Can you make a dress according to the pictures I provide?

 

We can do it for most ordinary designs. Please email us your pictures with all the specifications. Sometimes the fabrics of the dress you enquired are difficult to find, or the special cut requirements beyond our ability. After our expert designers and dressmakers have reviewed the pictures, we can inform you of whether we can make it.

 

17. Can you make the dress exactly according to the pictures I send?

 

Yes, we can! We welcome your coming pictures any time! Please send us the pictures of the dress by email, we will review it carefully and reply you as soon as possible. Then we will ask for a reasonable price including shipping cost.

 

18.How do I measure?

 

For the dress fits you very much, we offer a measure method. All dress will be custom-made to the exact measurements.

 

19.Are these used dresses?

 

All gowns and products we offer are new. We do not accept or offer resale items.